Frequently Asked Questions

If you have any questions not covered below, please contact us:

Collapsible content

About the software

3D Architect Home Designer & Arcon Evo lets you simultaneously plan and visualize your creative ideas in 3D. Unlike many CAD products, you do not need specialist CAD knowledge to get the most from the software. Simply place your construction elements, e.g. walls, doors, roof, stairs and windows, in the 2D project. With a single mouse click, you’ll instantly see these in a 3D environment. In this 3D environment, you can also examine and control illumination effects, add textures, materials and finishes and place and manipulate objects.

Watch the video for a demonstration of the software.

*Please note the software is not accessible on Apple Mac devices.

Do I need technical knowledge to operate the software?

No.Our software will assist you in drafting professional floor plans without technical CAD experience. Used by thousands of DIY home enthusiasts, self-builders and home improvers, Arcon Evo and 3D Architect Home designer software features intuitive user interface allowing users to design homes via drag and drop.

How do I purchase a software?

You can purchase the software of your choice by adding to cart, proceed to check out page and enter your information details and payment method. Payment methods include Paypal, Debit or Credit Card. After filling out the details completely, click place order.

Once your order for a download version of the software is completed and processed, you will be emailed download instructions together with a serial code to activate your software.

Our website is 100% safe. We do not store your credit card information and our site is fully encrypted. We also use reliable and secure payment gateway to ensure safe and trusting transaction. 

Where can I access user manuals?

See below links for user manuals

3D Architect Getting started

3D Architect Reference Manual

For help with using Arcon Evo Software please see our Video Tutorials

Do you have a trial or evaluation version?

We do not have a trial version at this time, however you can see some of the functionality of the software through our demo video

The video is intended to give you an overview on the different work modes in Arcon Evo and demonstrates some of the key features and functionality using an existing project.

Note, the 3D Architect Home Designer range is based on Arcon Evo and although the graphical appearance of interface is different, most tools being demonstrated in the video function in exactly the same way.

Video runtime is approx. 6 minutes.

For more videos showing the different functionality of the software please see out Tutorial pages.

What happens after placing order?

Once order is processed, we will email you a download link and a serial number for software activation. The license gives you unlimited lifetime access to the software with no project limits. 

Is the software compatible to my operating system?

Our software is only compatible for Windows Operating System.

System Requirements:

Windows® 10, 8, 8.1, 7, Vista
Processor: Intel® Core ™ i3 or equivalent processors
Memory: 2 GB
Free hard disk space approx. at least 1.5 GB
Graphics card: 32-bit color depth with a resolution of 1280 x 800 pixels

*Please note the software is not accessible on Apple Mac devices.

How long is the download time?

Download duration depends on your internet connection speed. The software download size is approximately 1 GB.

We ensure that our website's server traffic is always up and running smoothly as possible in order for you to have an uninterrupted download.

How to Install and Activate the Software

Product Installation

To install the software, follow the on screen instructions. Wait for the installation process to be completed. Unactivated software can be used as evaluation or trial copy for 7 days.

Product Activation

After successfully installing the software, you need to activate the license through the following steps:

1. Locate the software icon to open and run the program.

2. On program startup, an activation dialog box will appear. Click on the activate button.

3. In the activation window, Copy the serial number sent to your email and paste to into the blank space. After entering the serial number, press Next.  The activation process requires an internet connection.

If you are not connected to the internet, you can choose to activate manually. Click on the 'by Other means' link below box where you enter your code and follow the on-screen instructions.

4. Wait for the automatic activation process to be completed.

5. You can now use your software lifetime!

I'm having issues Installing the software

If you are having issues with the software please fill out and submit our contact form and include a description of the issue.

Can I install software on multiple machines?

The license allows single use and allows up to 2 activations (2 machines).

How to upgrade software?

You can upgrade your current version of 3D Architect Home Designer or Arcon Evo at any time.

For an upgrade price, please email your existing order number, serial code and product title you would like to upgrade to. Please email us at

How to ask for further technical support?

You can email us your inquiries at

Or, leave a message in our contact form.