Cancellation & Returns
The Arcon Evo and 3D Architect Home Designer software come with a 7 day trial period. This allows you to trial our software before ‘activating’ it using the serial code provided. We guarantee your satisfaction and offer a full no quibble guarantee during this trial period. NOTE: If Arcon Evo or any of the 3D Architect Home Designer software titles have been ‘activated’ using the serial code provided with the order, then it cannot be returned and we will be unable to issue a refund. Our returns policy only applies to Arcon Evo and titles in the 3D Architect Home Designer software range. Please contact us at firstname.lastname@example.org with your order/invoice number for return details and/or alternative options. Return request must be filed within 7 working days from your purchase.
IMPORTANT: Our returns policy only applies to Arcon Evo or any of the 3D Architect Home Designer software titles. It excludes non-Arcon or 3D Architect branded products, add-on packs, hardware, services including training and support. Products with activated serial codes cannot be returned. Products must be returned in full packaging and in an acceptable condition. Our 7 day refund period begins from the date of your invoice. Shipping & handling charges will not be refunded.
Building regulation packs and other 3D / 2D floor plans / PDF / DWG files are non refundable once downloaded.
This does not affect your statutory rights.